Nuance Reviews

Nuance managed Dragon Medical for my private practice … when COVID hit, I had to all but close up shop - I reached out to ask about cancelling my contract and was told there was no way out of my annual contract. A few months later, that annual contract AUTO-RENEWED! Which put me on the hook for another 12 payments! In 3 years, they have never been able to set up an account where I don't have to pay as a "guest", and do not have the "capability" to set up auto-pay … though they are apparently capable of auto renew. Disgusting.

I can't believe this scam. I purchased 2 handpieces, then a subscription. I'm in a doctor's office, purchased a subscription for 2 doctors. One of the doctors left. The new doctor does not use Dragon. I tried to cancel the subscription. They are making it next to impossible. To make things worse - they're telling me to write an e-mail saying "I understand I'll pay 4 months penalty" to get out of the contract. Nowhere is there any language about a 4 month penalty. This is hundreds of dollars. To ask me to write an e-mail like that is like putting a gun to my head, and make me say something like "yes, everything is fine".

Had problem caused by Microsoft – they basically changed how to do comments on a word document. After calling Nuance and speaking to Andres – he sorted a solution for me. The great thing about Nuance is that you can get to somebody very quickly and they will attempt to solve your problem – and also follow-up. Too many companies can't even be bothered to answer the phone…

Horrible customer service, auto-renew annual contracts despite requests to cancel. They “managed” Dragon Medical account for my private practice that I had to close due to COVID. Over 2+ years and numerous requests, they could NEVER set up an account for me to set up auto-pay - people … argh! STAY AWAY!!

I've been a long-standing user of excellent Nuance software (Omnipage, Paperport, Power PDF). Recently I bought their speech recognition software 'Dragon', and the experience couldn't have been worse:
On their global website, the product "Dragon Home" is presented throughout without any indication about the language packs, so I had to assume that I would be given the choice after the installation. But once I had ordered the product (for a substantial amount of money), it turned out that I would be only allowed the English language pack, although I needed the German one. As Nuance offers a "30-days satisfied or money back" guarantee, I asked for a refund, once, twice, and after a week for a 3rd time. I didn't get ANY reply, nor a refund. This is unacceptable.

I've not ever posted a negative review before but this deserves it. Like others I have had zero response to my emails about a refund that it required for my hardware. I bought the product not realising it cannot be used on an apple mac (my bad). They refunded the soft ware however, I received a shipping notification for the hardware (mic and headset) AFTER I'd cancelled the soft ware. When I called to query this I was told I have to wait for the hardware to arrive and return it to be able to get a refund. But...no hardware has ever arrived....still emailing about this and getting no where.

Complete waste of money, their products are poorly built, they do not accept responsibility for their failings. Customer service is non-existent you will find it impossible to get a refund for faulty products such as their PowerMic. I would give them no stars with no hope of improvement

I considered giving 2/5 because of the high accuracy of their software and the ability to use it throughout an OS.
But it's exactly that and the fact that there's no competition in the space (unless you are keen on having everything you say sent to Microsoft or Google) that is probably the cause for why they just don't care. Not even a response to a license upgrade request!

Disgusting company.

My PC crashed and so I needed to reinstall Nuance's every expensive s/ware but there are
- no download links
- no email addresses to easily locate
- and my login would not function

When I finally got a response, I was basically told "tough ****", unless you pay more money then if your install fails or is lost after 2 years, you have to buy a new one.

Worst customer service experience ever. This company is a scam. They sold me Dragon dictation software for $300. When I upgraded my computer and needed to get a new download, they sent one that didn't work. I called back and the rep told me that since I 'only paid $300', which was the full list price when I purchased it, the best he could offer me was an upgrade to their new version for an additional $200. When I told him that was not acceptable, he hung up on me. DO NOT DO BUSINESS WITH THIS COMPANY.